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 FF Account but no CN Profile

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Member

Member
Quintonious


FusionFall Name : Xavier Chronorogue
Level : 10
Male Posts : 9
Join date : 2013-02-22
FF Location : Chiang Mai, Thailand

PostSubject: FF Account but no CN Profile   Sat Feb 23, 2013 11:40 pm

If you read my intro, you saw that I'm trying to recover my old FF account. If you didn't read my intro...well, I'm trying to recover my old FF account

The CN Profile is gone, kaput, deleted (apparently due to idleness) as of a few weeks ago, but I'm pretty sure my FF account and toons survived - a buddy list request to 'em comes back as they're Offline, and not Name-Does-Not-Exist deleted.

CN Support's latest reply e-mail yesterday told me to go to fusionfall.cartoonnetwork.com and click the Login button in the upper-right corner of the page to access the FusionFall Account Password Change, etc. Well, with the massive new banner, that button's not there, so I'm a little stumped as to how to change it (especially since the advice came straight from CN scratch).

I've tried accessing older versions of the site that show the button, namely here:
http://fusionfall.cartoonnetwork.com/login

But if you click the now-visible Login button, this happens:
https://audience.cartoonnetwork.com/ff/login.do

If anyone has any ideas on what to try next, I'm all ears (er, eyes, as the case may be).
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XLR8 147


FusionFall Name : XLR8 147 + IRON 147
Level : 36
Male Posts : 5885
Join date : 2010-08-22
Age : 21
FF Location : Sector V [Future :D]

PostSubject: Re: FF Account but no CN Profile   Sat Feb 23, 2013 11:51 pm

Hi, recently the Cartoon Network website (cartoonnetwork.com - the American version) added a toolbar/taskbar (don't know what to call it) at the bottom
of the page.

I think the following screenshots will be helpful: (if you see something different on your screen,
perhaps javascript or something else is disabled in your browser; in that case, you could enable it
or try other browsers. Very Happy)



After clicking log in, there should be a pop up: (then you can use the 'I forgot my password' link.)


_________________
"Sometimes you gotta run before you can walk." - Tony Stark, Iron Man.

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Member

Member
Quintonious


FusionFall Name : Xavier Chronorogue
Level : 10
Male Posts : 9
Join date : 2013-02-22
FF Location : Chiang Mai, Thailand

PostSubject: Re: FF Account but no CN Profile   Sun Feb 24, 2013 12:36 am

Thanks for the info, that's what shows up on my browser too - it's for the Cartoon Network Profile login. That's the part for me that I believe got deleted, my user/pass no longer works there and no e-mails come from the password reset (been trying for two weeks).

I'm almost certain though that my FF data is still hanging around. I believe the FF data is held separately from the CN website data, so that if you create a CN Profile and play FF, then delete the CN Profile, the FF account from that Profile remains (using the CN Profile user/pass), probably until you re-make the CN Profile or access FF from a friend's CN Profile.

I just have to try and remember that thrice-darned password...
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RETIRED Administrator

RETIRED Administrator
XLR8 147


FusionFall Name : XLR8 147 + IRON 147
Level : 36
Male Posts : 5885
Join date : 2010-08-22
Age : 21
FF Location : Sector V [Future :D]

PostSubject: Re: FF Account but no CN Profile   Sun Feb 24, 2013 12:57 am

Currently I can only suggest a few things:
1) FusionFall help/support should continue to help you with that since it's probably
a website/account problem due to your account being so old. (A BETA account.)
I've heard that accounts that have been inactive for 6 months or more, get deleted but
I am not sure how true this is.Shocked

2) Check your Spam/Trash/Bin/Junk folder in your email. (And other emails you own.)

3) Try every single email you've had access to, you never know,
one of them may have been the one you actually associated with the account. (Also check the spam folder, etc.)

4) When you made the FusionFall or Cartoon Network account, what age did you put
as your age? If you put 12 years or under, you may have had to provide a 'parent's email'
to allow you access to the '13+ feature' of free chat. (Not selecting words to communicate in the game
but actual typing.)
So it could be that 'parent's email' account you used. (If it was fake, and you don't remember the email,
well that option is gone. Especially if you put an age of 13 years or older in that case only one email is associated
with your CN or FF account.)

5) Check your inbox for REALLY OLD FusionFall messages like a welcome
email or a parent's permission email or something.
Just try searching FusionFall in your email inbox. (Those emails may be as old as from 2008! Shocked Which
is why I don't recommend checking page by page in your inbox.lol!)
Emails like those may provide an answer, perhaps even a password reset link.

6) If you remember the email you used but it was fake, make that account
and see if you can do the 'I forgot my password' thing again.

Hope something helps. Neutral (Most likely, trying to remember the email associated with your account is probably your best bet.)

_________________
"Sometimes you gotta run before you can walk." - Tony Stark, Iron Man.

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FusionFall Name : Ultimate Annihalation
Level : 666
Male Posts : 5660
Join date : 2012-10-02
Age : 18
FF Location : /dev/null

PostSubject: Re: FF Account but no CN Profile   Sun Feb 24, 2013 4:24 am

If the account is really that special do what X says.But if all else fails make a new account.Its su cks but maybe over time while playing on that account it may jog your memory Razz

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Its hard to dream once you're deep inside of one ...

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PostSubject: Re: FF Account but no CN Profile   Today at 2:58 am

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FF Account but no CN Profile

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