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 I don't know where to turn, but my game is broketh.

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PostSubject: I don't know where to turn, but my game is broketh.   Sat May 25, 2013 9:37 pm

I'm hoping maybe I can get help here with this problem at hand.

My wife and I used to play this game ages ago. It's been a long time, but.... as I found out.. after trying to log into FusionFall a couple weeks ago.... this happened.



Distorted text... broken graphics.... reeeally low-quality textures and blotched screens. I don't know if it's my PC... or my GPU. It shouldn't be, since this game runs in Unity3D, but I don't know how to fix it. I'm hoping maybe some of you here might be able to answer this issue for me? Would be ever grateful.

EDIT: This isn't my video, or youtube account, but I see there's another poor soul who's suffering the same as I.
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PostSubject: Re: I don't know where to turn, but my game is broketh.   Sat May 25, 2013 11:04 pm

Try reinstalling unity or a different browser or maybe your pc can't handle the graphics and you should try a different one Smile

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PostSubject: Re: I don't know where to turn, but my game is broketh.   Sat May 25, 2013 11:18 pm

Hi, welcome to the forum!
Nice name by the way. Very Happy

Did the problem occur back when you played the game with your wife?
Was it the same computer?
OR, if it was the same computer, perhaps you switched graphics cards?

This problem could probably only be caused by either not having
a suitable graphics card or drivers.

Maybe you had different specs back then?

It would be quite helpful if you could mention your computer specs such as:
- RAM
- Graphics card model (or simply its dedicated/shared memory and pixel shader version if you know it already)
- Processor model or speed

I think this is a graphics problem. (Or possibly not having enough ram but the former is more likely.)
I've had this problem on a small laptop. (It had 1GB of RAM, a graphics card not suitable for gaming at all, and
a slow intel atom processor)
This sort of problem also happened when I tried Wizard 101 (another MMO) on a slow
computer with very little graphics memory (I think it was 64mb)
and the text and characters had a similar problem and in fact couldn't even allow me to enter the game.
So it's quite likely to be a pixel shader graphics problem.

I'm not completely sure but I think Unity works on lots of computers but certain games may require
a certain pixel shader to be viewed as intended or may require more dedicated graphics memory, etc.
FusionFall requires only 128mb of dedicated graphics ram and many shared video cards can run FusionFall
smoothly. But if your card has like 64mb, it won't display properly since it doesn't have enough temporary storage
for real time textures of the degree of quality used in FusionFall.

It seems it may be a pixel shader problem. (So either your graphics card is too old to have the right version of pixel shader
or if you're lucky, you could just require a simple graphics card driver update. Though this is less likely unless you just have very bad/old drivers.)

Here's the link to FusionFall's help page:

http://fusionfall.cartoonnetwork.com/help/faqs-technical.php

Scroll down to the bottom (number 13 of F.A.Q.s)
and it describes a similar problem. (Not the same but I assume it requires the same solution.)

If possible, reply with your computer specs (primarily your graphics card)
and we can take the next steps in helping you. Very Happy

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PostSubject: Re: I don't know where to turn, but my game is broketh.   Sun May 26, 2013 7:02 pm

Oh yay. A reply.

Nope, everything worked fine. Only the slight chat box error, but nothing graphically hampering. I am playing on the PC I have for awhile now... and before I added in my new GPU, I was on AMD 4250 integrated graphics. My new specs are as follows:

RAM: 8GB
CPU: ASUS M-8 1045T x6 Core 2.70GHz
GPU: AMD Radeon HD 7850

(I believe that my GPU memory is either 1GB or 3GB.)
Wizard101 I play with my wife even today, and have absolutely no problems with it... which makes no sense. I've tried everything from a complete uninstall of the game, and reinstall... a complete removal of the Unity3D Web Player, but to no avail. So... I'm out of options. :S Hope this helps to find a solution.
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PostSubject: Re: I don't know where to turn, but my game is broketh.   Sun May 26, 2013 11:39 pm

With specs like that, you could easily max out Crysis, so the memory and pixel shader aren't the issues. (Can't be completely ruled out though.)
Have you tried playing on a different browser?
Also, you might need to update or rollover your graphics card drivers and reboot (restart the computer) each time.
I know that's a hassle and kind of trial and error method but it's one of your few remaining options.
If your drivers are not glitchy whatsoever, maybe tweaking some settings in Catalyst Control Centre (CCC) May shed some light on what is preventing FusionFall textures from loading.
Things like antisoptric filtering, that kinda stuff. Again, sorry trial and error diagnostics. :/

You're running on Windows XP or newer right?


Have you tried uninstalling FusionFall game files as well as uninstalling all unity web players?
Again, this won't mess with your game progress, it loads all back when you download it again.
Link to uninstall FusionFall game files, please read it all as it may seem contradictory but I think you can just press that button and restart, instead of manually uninstalling Unity, deleting Unity cache/remaining data folders and restarting. Though it's up to you if you want to be thorough. I would personally check that there's no scrap of Unity data before restarting, to avoid conflicts and errors.

Here's the link:
http://fusionfall.cartoonnetwork.com/help/uninstall.php

Also check if your graphics card temperatures are ok, maybe below 70 degree Celsius.
There can't be much dust right? That graphics card is pretty new compared to most, especially my HD5650 card which was in my laptop since late late 2010 I think.

And check your display settings (where it says monitor 1, 2, etc.)
in Windows. It's possible you left it set to a graphics card backup supplied by your processor.
There's a drop down menu that shows your graphics cards, you should select the best one, or alternatively, see the effect of each on FusionFall.

It's really weird that FusionFall is the only game affected.
Also try messing with ingame settings in FusionFall.
Maybe on high graphics settings, FusionFall will be forced to switch textures.

Hopefully one of the above will work, keep us posted.
Especially if you find out the problem so other players with the same problem can fix it too.

One more suggestion I have is, doing a Dxdiag test to see if your 3D acceleration software (direct X in many cases) is working absolutely correctly.

Please check every possible solution mentioned unless it's a hassle.
Hopefully the cause can be identified.
If all else fails, try sending a FusionFall email describing your problem.
The email is on their website, I can't remember the exact address, I think it was help@FusionFall.com but you should check to make sure.

Summary:
-driver update or rollover
-driver settings (ccc)
-FusionFall ingame graphics settings (glow effect possibly could be causing the issue)
-different browsers
-uninstalling game files as well as unity, then restart pc
-check if your best graphics card is fully enabled in display settings
-dxdiag test

If these don't fix it, at the very least we can narrow down the problem.
E.g. if all possible drivers and settings don't work, it must be unity or the game itself.
Keep us posted if possible. Smile
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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 2:23 am

LegendX wrote:
I've tried everything from a complete uninstall of the game, and reinstall... a complete removal of the Unity3D Web Player, but to no avail. So... I'm out of options. :S Hope this helps to find a solution.

As you can see, I have tried uninstalls before, but to no avail. My GPU temps are also alright. Clean as a whistle... and to boot, I'm running a Windows 7 Professional 64-bit OS. And... considering that the options in Fusionfall are distorted due to the text problem as you see in the video, I can't mess with ANYTHING in the game, which is a real problem.

Of course... this isn't the only game I've seen this with. There's another game; an FPS called "Interstellar Marines" that will run on the Unity3D Engine, and their beta samples also show horrible textures and distorted text. I may just have to experiment at this point. I'll see if I can find anything.

EDIT: Okay. Changing now. So the uninstall button fixed everything at first, but when I changed the textures to high, they distorted again. Hmm.... and that was in-game, mind.

EDIT II: But relogging into the game restored the textures. Well... albeit they seem pretty low-res for some off reason.

EDIT III: Okay. So everything on my end was perfect. The problem? Cartoon Network thinks "Best preformance" means your game breaks. x.x Setting to Best Quality makes everything in the game look beautiful again--

...Until of course the game goes back to what it was doing before. What is with this seizure epidemic!?


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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 3:01 am

Thanks for providing the solution that worked for you. Very Happy
If you need any more help with anything, just ask. Smile
Glad I could help. Bloo Dance

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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 3:04 am

XLR8 147 wrote:
Just to confirm, is your problem fixed?
If so, thanks for providing the solution that worked for you. Very Happy
If you need any more help with anything, just ask. Smile
Glad I could help.
Nope. Not fixed. See my above post. It's like this game is having a seizure or something. Because when I quit and retried the game again, it went back to its previous state. x.x

Okay, so to put it into perspective... this game is broken as heck. It can't make up its mind weather the textures want to fix themselves, or start up broken..? And when it DOES start up broken, I have to blindly configure the game for best quality, then best preformance, then best quality to get the maximum graphical quality possible... -sigh-

EDIT: It seems even with this, things such as car NPCs and other players appear with black colored sprites and such. Don't get why either.


Last edited by LegendX on Mon May 27, 2013 3:10 am; edited 1 time in total
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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 3:08 am

Is this happening on the same browser?
Perhaps you could clear your browser cookies, caches, etc.
Or maybe a different browser?
Safari, Maxthon, IE, FireFox, etc. are decent for FusionFall in my experience anyway.
It seems like a temporary files issue.
Have you restarted your computer at all since your initial success?
Just throwing suggestions.

EDIT: you need to successfully close FusionFall correctly in the working state by clicking exit game and then your ingame graphics settings will remain.

EDIT: if the above doesn't work and your in-game graphics settings keep reverting, then try another browser that has saving cookies, caches, etc. enabled.
If you use a browser that has been set to NOT save cookies and caches, the preferred ingame graphics settings revert back to default settings.

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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 9:48 am

All of this pro advice. Man Xtreme just stays Xtreme no matter4 what.


MY GOD! That monstrocity of a video! Such errors like that should not be allowed to exsist!
I've seen something like these errors before. Ironically enough they happened on my brother's small netbook.........and didn't all at the same time.

Clarifying:
2 years ago he got a netbook from his school. Irony: It COULD run FusionFall. Just slowly.

The next year he gets another one. This time it couldn't.
Irony.

Wish I knew the solution to this.
Maybe we should call in the big guns again?

Kay everyone. Report to a dark room, turnout the lights and stand in front of a large mirror. Repeat the words "Wilttilt" three times while turing in a circle with each word.

They say he takes one soul for his advice. Hope you can find someone to loan you one cause I'm fresh out.

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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 10:08 am

Undarque wrote:
Kay everyone. Report to a dark room, turnout the lights...

I like this idea muy, muy much!



What?

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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 10:27 am

Oli you better be thinking of a slumber party...where you sleep, not have fun all night, and if the room is already dark, what would be the point in turning off the lights, in fact, if the lights are on, why is the room dark, IT MAKES NO SENSE Rage

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PostSubject: Re: I don't know where to turn, but my game is broketh.   Mon May 27, 2013 11:00 am

°«©РwŃź0Ŕ®»™ wrote:
Try reinstalling unity or a different browser or maybe your pc can't handle the graphics and you should try a different one Smile
Yeah, this should fix it.

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